PierPass continues to survey terminal operators at the Long Beach and Los Angeles ports to determine the most common causes of trouble tickets. Initial finding show that trouble tickets, while caused by a range of issues, usually are tied to inaccurate or incomplete information about an import container delivery or an export booking problem. When issued a trouble ticket, the driver typically has to go to a “trouble window” or office to get the issue resolved. This results in delays for customers and truckers and higher costs for terminal operators. Below is a checklist and resources to assist the trucking community in finding the correct information about container deliveries and export bookings.