Tag Archives: Logistics

PierPass June News and Updates

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PierPass Monthly Transaction Data
Each month we provide a summary of the latest transaction data from marine terminal operators (MTOs) at the Port of Los Angeles and Port of Long Beach. Below please find data from the month of May 2014.

***For more information about truck turn times and how we measure them,
please see our new Q&A at http://goo.gl/PiOjBp***

Average in-terminal turn time:
41.7 minutes day shift
43.7 minutes night shift

For comparison, the average in-terminal turn time in April 2014 was 38.7 minutes for the day shift and 42.0 minutes for the night shift.

In-terminal turn time is the average amount of time a truck is inside a terminal to complete a transaction. Truck activity information is derived from RFID data, and excludes lunch hour, breaks and trouble tickets. Turn time at individual terminals will vary depending on time of day and other factors.

Frequent callers* average moves per day:
12% trucks 5 or moves per day
18% trucks 4 moves per day
29% trucks 3 moves per day
25% trucks 2 moves per day
16% trucks 1 move per day

*The ports define frequent callers as trucks making one or more moves per weekday. Average moves per day by frequent callers tells us how many moves a truck can make if it is working every day. In May, 30 percent of frequent callers made four or more moves per day.

Day vs. Night Gates:
Average daily number of day gate moves: 14,407
Average daily number of night gate moves: 17,707
Number of day shifts open: 27
Number of night shifts open: 15

The number of unique trucks calling on the ports in May was 10,215.

Note:
All terminals were closed for Memorial Day and for the second shift one night in May for an ILWU Stop Work meeting.

PMA & ILWU Provide Update on Contract Talks

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The following statement was released today by the Pacific Maritime Association (PMA) and the International Longshore and Warehouse Union (ILWU):

SAN FRANCISCO (June 4, 2014) – Negotiations for a new labor contract covering nearly 20,000 dockworkers at 29 West Coast ports are continuing. The Pacific Maritime Association (PMA) and the International Longshore and Warehouse Union (ILWU) have been engaged in talks since May 12. A media report suggesting a suspension in those talks was inaccurate. Both parties remain at the table and are working to reach agreement on a new coast-wide contract. The current six-year contract expires on June 30, 2014.

The original statement may be downloaded here.

PierPass February News and Updates

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PierPass Monthly Transaction Data  
Each month we provide a summary of the latest transaction data from marine terminal operators (MTOs) at the Port of Los Angeles and Port of Long Beach. Below please find data from the month of January 2014.

*** For more information about truck turn times and how we measure them, please see our new Q&A at http://goo.gl/PiOjBp ***

Average in-terminal turn time for January:
• 40.5 minutes day shift
• 44.0 minutes night shift

For comparison, the average in-terminal turn time in December 2013 was 39.2 minutes for the day shift and 42.7 minutes for the night shift. Individual truck turn times increased across the harbor in the month of January due to increased cargo containers, ship calls and periodic chassis shortages. 

In-terminal turn time is the average amount of time a truck is inside a terminal to complete a transaction. Truck activity information is derived from RFID data, and excludes lunch hour, breaks and trouble tickets. Turn time at individual terminals will vary depending on time of day and other factors.

Frequent callers* average moves per day:

  • 11% trucks 5 or moves per day
  • 18% trucks 4 moves per day
  • 30% trucks 3 moves per day
  • 25% trucks 2 moves per day
  • 16% trucks 1 move per day

*The ports define frequent callers as trucks making one or more moves per weekday. Average moves per day by frequent callers tells us how many moves a truck can make if it is working every day. In January, 29% of frequent callers made four or more moves per day.

Day vs. Night Gates:

  • Average daily number of day gate moves: 15,810
  • Average daily number of night gate moves: 17,541
  • Number of day shifts open: 26
  • Number of night shifts open: 16

The number of unique trucks calling on the ports in January was 11,100.

Notes:

  • All terminals were closed on New Year’s Day.
  • All terminals were closed for the second shift on Jan. 9 for an ILWU Stop Work meeting.
  • Some terminals were closed for the MLK holiday.

Time to Face the Real Problems with Port Trucking

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From: Bruce Wargo, President and CEO, PierPass Inc.

As someone involved with or interested in the Ports of Los Angeles and Long Beach, I believe you will want to know about efforts underway that could raise the cost of moving cargo through these ports.

Within our existing Peak and OffPeak shifts, there is plenty of available capacity for additional cargo. During the second half of the OffPeak shift (11:00 p.m. to 3:00 a.m.), many terminals are seeing very little volume, and volumes are also often light during weekday mornings.

Nonetheless, certain trucking interests and their allies have called for mandating terminal gates at the Ports of Los Angeles and Long Beach to remain open 24 hours a day, seven days a week, and want to impose penalties on terminals when turn times exceed a threshold.

The terminal operators believe these efforts are based on both faulty data and a failure to face the real problems with harbor trucking. In an effort to cut through to the truth, I wrote an opinion piece I wrote that was published Friday in the Journal of Commerce.

The article can be viewed here http://goo.gl/XRe3tB (requires JOC registration), and I’ve pasted a copy below.

Regards,
Bruce Wargo

It’s Time to Face the Real Problems with Port Trucking

Bruce Wargo | Jan 24, 2014 10:00AM EST

Published on JOC (https://www.joc.com)

Like death and taxes, it seems certain that wrangling between trucking companies and marine terminals over truck turn times will always be with us.

Trucking interests and their allies have called for mandating terminal gates at the Ports of Los Angeles and Long Beach to remain open 24 hours a day, seven days a week, and want to impose penalties on terminals when turn times exceed a threshold. These efforts are misguided, based on both faulty data and a failure to face the real problems with harbor trucking.

Imposing such measures would achieve precisely the opposite of the intended effect, by significantly increasing the cost of doing business at the Ports of Los Angeles and Long Beach, driving away discretionary cargo, and thus reducing revenue opportunity for drivers and trucking companies serving the ports.

The turn time issue is a diversion that lets the trucking industry remain in denial about the real problems – too many trucks for the current volume of cargo, and inefficient port trucking practices.

Truckers face a big challenge to their economic model, which was built around used trucks that cost $15,000. Now they have new $100,000 trucks mandated by California and port clean air rules, and it’s a challenge for them to cover that increased cost under the current harbor trucking model.

Some of them are trying to make the case that they can’t pay for their trucks because the marine terminal operators aren’t working hard enough. But reducing turn times by a few more minutes isn’t going to solve their problems.

Turn times – the amount of time it takes for a truck to pick up or deliver a container at a marine terminal –have little to do with how much money truckers earn from port drayage. The idea that truckers could move more containers and earn more money if turn times were faster is based on faulty logic. All import and export containers at the ports already are being picked up and delivered. There are no extra containers waiting to be moved.

There are roughly 30,000 container moves a day and 10,000 port trucks. There are only two ways to change the average number of moves port trucks do in a day: Attract more cargo, or reduce the number of trucks. It’s simple arithmetic.

As long as those numbers stay constant, it’s a zero-sum game for truckers. The only way one driver can do more turns is by taking turns away from another driver.

A Finger on the Scale?

The Harbor Trucking Association recently introduced its Truck Mobility Report, which measures turn times at the LA and Long Beach terminals. While we welcome efforts by third parties to track cargo movement, we believe it is crucial for policymakers to understand what the numbers represent. What they certainly don’t represent is a benchmark to build policy around.

Consider this: if a bank opens at 9:00 a.m. and you show up at 8:00 a.m., is it fair to complain about having to wait an hour for service? That is how the HTA is tracking data.

Under the HTA’s methodology, it starts counting waiting time well before the terminal gates open. In the afternoons, if a truck lines up at 4:30 p.m. for the OffPeak gates that open at 6:00 p.m., the wait is counted as starting at 5:00 p.m., according to the HTA’s description of its methodology. In the mornings, the HTA says it begins counting wait times at 6:00 a.m., two hours before the gates are scheduled to open.

Initial lines typically disperse quickly after the gates open at 8:00 a.m. While a truck arriving at 8:30 a.m. will often be able to drive right up to the gate, a truck arriving at 6:00 a.m. is guaranteed a minimum two-hour wait. It makes no sense to average those times together and portray it as a measure of terminal efficiency.

Trucking companies need to start taking more responsibility for their business practices. By refraining from sending trucks to the terminals long before the start of the daytime and OffPeak shifts, avoiding the contractually-mandated lunch hours, and taking simple steps to avoid trouble tickets, they can significantly reduce their average turn times.

How Long is Too Long?

A question no one has answered: How long should turn times be, and why?

Picking up an import container at a terminal isn’t like picking up a cheeseburger at a drive through. More than a dozen important issues need to be addressed in security, financial integrity and safety during the process. Many of these checks are required by the Federal government to protect security and enforce trade requirements and duties, while others are required by the terminal operators to ensure that valuable cargo goes to its rightful owners.

Container shipping is a complex interplay among a large group of independent parties – manufacturers, cargo owners, shipping lines, terminal operators, labor unions, truck owners, truck drivers, chassis leasing pools, warehouse owners, logistics companies, railroads and more – and actions by any of those groups can easily throw the whole system out of whack. A case in point is the unusual congestion experienced at the ports in late December and early January this year. Multiple factors converged – a large number of ships arriving at the same time, a shortage of skilled labor due to holidays, and disruptions in the chassis pool as shipping lines transfer chassis ownership to third-party fleet operators.

Cargo owners and terminal operators are already investing heavily to prevent gridlock in and around the ports. Since 2005, our marine terminal operators have worked together through PierPass to address congestion issues by running OffPeak shifts on nights and Saturdays. PierPass has been extremely successful in meeting the objective of reducing congestion. The OffPeak shifts have enabled the Ports to avoid a repeat of the gridlock that brought cargo to a standstill in 2004. About 55% of container moves now happen during the OffPeak shifts.

There is plenty of unused capacity at the terminals. In launching PierPass in 2005, the terminals nearly doubled the number of gate hours per week. Container volume was expected to grow rapidly to fill the new second shift, but by 2013 it was only slightly higher than it was in 2005. For the ports to mandate 24/7 operations at current cargo volumes would be financial suicide.

The OffPeak program, which cost $161 million in 2012, is partly funded by the Traffic Mitigation Fee charged on non-exempt containers using terminal gates during peak hours. TMF fees, paid by cargo owners, totaled $111 million in 2012. The terminal operators made up the difference and contributed an estimated $50 million on top of the TMF to pay for the cost of the second shift.

Like other business owners, terminal operators must decide every day how to operate most efficiently amid changing conditions – how much labor to hire and when to deploy it, the optimal hours of operation, and financially viable levels of service. For a governmental body to dictate such things is a recipe for inefficiency and higher costs for all.

Ultimately, it’s the cargo owners paying the bills to move their cargo through the ports. Financial levies on other industry participants will flow through to the cargo owners and drive away their business.

The marine terminal operators are already bearing the financial burden of improving the efficiency of port operations. More governmental interference will not help, and will more likely than not hurt those it was intended to benefit. The real problem facing harbor trucks is one of oversupply – too many trucks chasing a finite number of containers. If the trucking industry is not willing or able to reduce the number of port trucks, then the only real solution is to increase the number of containers moving through the ports. The last things the ports need right now are higher costs and less flexibility.

Bruce Wargo is president and CEO of PierPass, Inc.

PierPass January News and Updates

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PierPass Monthly Transaction Data  

As part of our monthly newsletters we provide a summary of the latest transaction data from marine terminal operators (MTOs) at the Port of Los Angeles and Port of Long Beach. Below please find data from the month of December 2013.

Average in-terminal turn time:

  • 39.2 minutes day shift
  • 42.7 minutes night shift

For comparison, the average in-terminal turn time in November 2013 was 38.2 minutes for the day shift and 42.1 minutes for the night shift.

In-terminal turn time is the average amount of time a truck is inside a terminal to complete a transaction. Truck activity information is derived from RFID data, and excludes lunch hour, breaks and trouble tickets. Turn time at individual terminals will vary depending on time of day and other factors.

Frequent callers* average moves per day:

  • 9% trucks 5 or moves per day
  • 19% trucks 4 moves per day
  • 30% trucks 3 moves per day
  • 25% trucks 2 moves per day
  • 17% trucks 1 move per day

*The ports define frequent callers as trucks making one or more moves per weekday. Average moves per day by frequent callers tells us how many moves a truck can make if it is working every day. In December 2013, 28% of frequent callers made four or more moves per day.

Day vs. Night Gates:

  • Average daily number of day gate moves: 14,383
  • Average daily number of night gate moves: 16,821
  • Number of day shifts open: 25
  • Number of night shifts open: 15

The number of unique trucks calling on the ports in December was 10,773.

Note:

  • Terminals were closed on Christmas and New Year’s Day. There were limited gates and some closures Christmas Eve and New Year’s Eve.

PierPass December News and Updates

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PierPass Monthly Transaction Data  

As part of our monthly newsletters we provide a summary of the latest transaction data from marine terminal operators (MTOs) at the Port of Los Angeles and Port of Long Beach. Below please find data from the month of November 2013.

Average in-terminal turn time:

  • 38.2 minutes day shift
  • 42.1 minutes night shift

For comparison, the average in-terminal turn time in October 2013 was 35.4 minutes for the day shift and 39.6 minutes for the night shift.

In-terminal turn time is the average amount of time a truck is inside a terminal to complete a transaction. Truck activity information is derived from RFID data, and excludes lunch hour, breaks and trouble tickets. Turn time at individual terminals will vary depending on time of day and other factors.

Frequent callers* average moves per day:

  • 14% trucks 5 or moves per day
  • 20% trucks 4 moves per day
  • 30% trucks 3 moves per day
  • 23% trucks 2 moves per day
  • 13% trucks 1 move per day

*The ports define frequent callers as trucks making one or more moves per weekday. Average moves per day by frequent callers tells us how many moves a truck can make if it is working every day. In November 2013, 34 percent of frequent callers made four or more moves per day.

Day vs. Night Gates:

  • Average daily number of day gate moves: 14,762
  • Average daily number of night gate moves: 17,936
  • Number of day shifts open: 25
  • Number of night shifts open: 14

The number of unique trucks calling on the ports in November was 10,769.

Note:

  • Terminals were closed for the second shift on November 7 for an ILWU Stop Work meeting, November 11 for Veteran’s Day, and November 28 for Thanksgiving Day.

The Truth About Turn Times: PierPass Video and Journal of Commerce Article Shed New Light

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To increase understanding of the truck turn time issue at the Ports of Los Angeles and Long Beach, PierPass has created two important new pieces of content.

The first is a video, “A Day in the Life of the Terminal Gates at the Ports of Los Angeles and Long Beach,” available above and through this link: http://youtu.be/dPvYq4rZI00

The second is an op-ed article that was published November 7 in the Journal of Commerce, available below and through this link: http://goo.gl/b9EWTu

Fact and Fiction at LA-Long Beach

Bruce Wargo | Nov 07, 2013 11:30AM EST
The Journal of Commerce

The ports of Los Angeles and Long Beach have made tremendous strides in accelerating container movement in and out of the marine terminals. Most significantly, night and Saturday off-peak shifts run by PierPass at the 13 port terminals now handle as many as 17,000 container moves per shift compared with less than 15,000 for the average day shift — leaving the gridlock of 2004 a fast-fading memory.

Our terminals are some of the busiest and most productive in the world. In fact, Long Beach was tied for North America’s most productive port in a July 2013 Journal of Commerce report. Together, the two adjacent ports handle about 40 percent of all U.S. imports, while retaining plenty of spare capacity to handle volume growth.

Despite all that, some trucking interests continue to traffic in misinformation about productivity at the ports. At a recent meeting of the Long Beach Board of Harbor Commissioners, for example, representatives of the trucking community said typical turn times are two or three hours. With all due respect, that is simply false.

Here are the facts: The average in-terminal turn time across the 13 terminals in the ports during September 2013 was 36.4 minutes during day shifts and 41.1 minutes during night shifts, according to RFID tracking data. Adding 20 minutes for the average queue outside the gates, the turn takes an hour.

In 2011, the ports, terminals and trucking community published a comprehensive turn time study at the ports using GPS to track trucks. The study found:

  • The median wait time outside the gates was 20 minutes.
  • Only 9 percent of waits in queues outside the gates were more than an hour.
  • Only 3 percent of visits took three hours or more, including queue time and terminal time.

No system can eliminate all lines. From congested freeways during rush hour to movie ticket queues on a Friday night, lines form when everyone tries to use the same infrastructure at the same time. Container terminals are no different.

Every day, some trucks line up as much as 90 minutes before the gates open for the day and night shifts, guaranteeing themselves a long wait and creating a backlog. It’s like showing up at a restaurant 90 minutes before it opens and then complaining about the long wait. Trucks can avoid the longest lines of the day by avoiding the start of the shifts.

Those backlogs clear up quickly once the gates open. In fact, many terminals hire extra labor to open the morning and night gates an hour early — often at 7 a.m. rather than 8 a.m., and at 5 p.m. rather than 6 p.m.

During much of the day and night shifts, there is little congestion at the terminals. Although conditions vary, truckers can typically find the shortest lines by arriving from 9 a.m. to noon, 2 p.m. to 4 p.m., 7:30 p.m. to 9:30 p.m. and 11 p.m. to 2 a.m. That’s 10 hours a day when there are virtually no lines to enter the terminal gates.

To help trucking companies gauge congestion levels and make informed decisions on when to send drivers, PierPass has added live camera feeds of terminal gates to our Web site, pierpass.org. These feeds typically get more than 2,000 views a day.

In another initiative to keep trucks moving quickly, we are working with terminals and trucking companies to reduce the number of transaction problems. These problems — exceptions from normal processes that result in the issuance of “trouble tickets” — on average add about an hour to the turn time, according to a 2011 report by the National Cooperative Freight Research Program, and are responsible for many of the transactions that take the most time. Less-experienced drivers and companies that don’t serve the port regularly receive trouble tickets much more frequently, the NCFRP found.

Among a variety of causes, transaction problems happen commonly when truckers arrive to pick up import containers that are on hold. Containers can be put on hold for a variety of reasons, including U.S. Customs release, agricultural inspection and unpaid steamship charges or traffic-mitigation fees. Another common trouble ticket cause is when trucks deliver export containers with incorrect booking number information.

In these and other cases, trucking companies can avoid trouble tickets by checking the terminals’ online systems before prematurely sending a truck to the gates. APL Terminal in Los Angeles estimates that 65 percent of all trouble tickets can be prevented by checking online before sending a truck to the terminal.

We understand and share truck drivers’ desire to keep traffic moving as quickly as possible. But we must acknowledge the faulty logic behind the idea that truckers could move more containers and earn more money if turn times were faster. All import and export containers at the ports already are being picked up and delivered. There are no extra containers waiting to be picked up. The only ways truckers can get more turns is by increasing overall cargo volume or reducing the number of trucks.

This isn’t to say terminals don’t want to reduce turn times. In fact, we need to find ways to speed container movement if we’re going to be able to handle the increased cargo volume expected by 2020. The terminals are actively evaluating ways to change port processes to increase productivity. Watch this space.

Bruce Wargo is president and CEO of PierPass Inc.

Marine Terminal Operators at the Ports of Los Angeles and Long Beach to Adjust TMF on August 19

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LONG BEACH, Calif., July 2, 2013 – The West Coast MTO Agreement (WCMTOA) today announced an 8.1 percent increase in the Traffic Mitigation Fee (TMF) at the Ports of Los Angeles and Long Beach, scheduled to take effect on August 19, 2013. The increase will sustain continued operation of PierPass OffPeak gates amid labor cost increases.

Beginning August 19, the TMF will be increased by $5.00 per TEU (twenty-foot equivalent unit) to $66.50 per twenty-foot container or $133.00 per forty-foot container. The current TMF rates are $61.50 and $123.00 respectively.

Since 2011, WCMTOA has been adjusting the TMF annually based on changes in maritime labor costs. In May, the Pacific Maritime Association, which negotiates and administers maritime labor agreements with the International Longshore and Warehouse Union (ILWU), announced an 8.2 percent increase in wages and benefits for the 2013-14 contract year.

The Traffic Mitigation Fee helps pay for the night and Saturday marine terminal shifts created by the PierPass OffPeak program to relieve daytime congestion in and around the ports. It also provides a financial incentive to move cargo during less-congested times. The TMF is charged for non-exempt containers moving during peak hours (Monday through Friday, 3 a.m. to 6 p.m.).

The terminals have operated the OffPeak gates at a loss since the program’s start in 2005, when they doubled the number of shifts per week, spreading the same number of containers over twice the working hours. Cargo volume since 2005 has been flat. The shortfall between TMF revenues and OffPeak gate costs was $66 million in 2012, $55 million in 2011 and $52 million in 2010. For more financial information about the program, please see http://goo.gl/JiTaf.

Before PierPass was created in 2005, the ports and nearby roads were gridlocked, ships were backed up in the harbor unable to unload, and cargo owners suffered long delays in receiving and shipping vital goods. Over the past eight years, PierPass OffPeak gates have grown to handle approximately 55 percent of all container traffic at the ports, accommodated more than 23 million truck transactions, and greatly eased congestion on city streets and nearby freeways during daytime business hours.

“OffPeak is one of a series of programs by port stakeholders that have greatly reduced congestion and air pollution around North America’s busiest port complex,” said Bruce Wargo, president of PierPass, the not-for-profit company that runs the OffPeak program. “The program adds to the tremendous competitive advantage held by the Los Angeles / Long Beach port complex, which has the most concentrated set of assets of any port in the country, has a workforce that’s ready, available and flexible, and has made remarkable strides in mitigating impacts on local communities.”

About PierPass
PierPass is a not-for-profit company created by marine terminal operators at the Ports of Los Angeles and Long Beach in 2005 to address multi-terminal issues such as congestion, security and air quality. The West Coast Marine Terminal Operator Agreement (WCMTOA) is filed with the Federal Maritime Commission, and comprises the 13 international MTOs serving the Ports of Los Angeles and Long Beach. For more information, please see www.pierpass.org.

# # #

Download Release

Trouble Ticket Report #5 – WBCT

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As part of our continuing effort to better understand trouble tickets and their causes West Basin Container Terminal (WBCT) in the Port of Los Angeles has provided the fifth in our series of reports.

WBCT’s report is the first in our series to break out average delays caused by individual types of trouble tickets. During the day gates, the longest delays – an average of 57 minutes in January and February – are caused by dispatching drivers to move a container before the Traffic Mitigation Fee has been paid. During the night gates, arriving too early before the appointment time or the start of the night gates is the longest cause of delays, at an average of 27 minutes.

At WBCT, the largest generator of trouble tickets is truck registration information in their database. Interestingly, it is also the easiest and least time-consuming (11 minutes on average) to fix.

Like previous reports, many of the issues that generate a trouble ticket and additional truck delays can be avoided with some advance checking in the terminal computer system for import availability, booking number accuracy and TMF payment status.

In this month’s example (please see below), Jeff Boden details WBCT’s experience with trouble tickets for January and February of 2013 and provides tips on how to avoid them.

Bruce Wargo
President & CEO
PierPass, Inc.

WBCT Trouble Transaction Observations

In an effort to improve our customers’ experience while on terminal we have been tracking the number and type of trouble transactions and the length of time needed to correct them. Through our observations we have noticed that the trucking community is preparing their drivers for the terminal more and more, but there is still room for improvement.

Your efforts to reduce the frequency of these problems have been noticed. During the last two months at WBCT, we have completed 133,305 gate moves, with only 5,932 going to the trouble window, or generating trouble tickets. That means only 4.45% of the drivers at our terminal had a trouble transaction to correct.

Frequency of Trouble Transactions by Cause

As you will see from our data below, the largest single cause of top trouble tickets issued at WBCT is trucks arriving with incorrectly registered RFID tags. Most of these troubles are from the truck not being registered for the company that the driver is reporting he is driving for. You can also see that this is the quickest trouble for us to resolve at only 11 minutes on average. This issue can be avoided entirely by ensuring that your drivers are correctly registered to your company with eModal before they enter the terminal.

Another major contributor at the trouble window is the customs hold. It is our procedure to have drivers come to the window with their paperwork to clear customs holds. While the number of trouble transactions due to this cannot be changed, the time spent at the window can certainly be reduced by checking your containers on our website www.voyagertrack.com ahead of time for these types of holds and sending your driver in with all necessary paperwork or fees due.

We also see heavy volume at the trouble window with drivers that do not have the correct Pin number for their transaction. This takes drivers an extra 17-21 minutes to get their container on average and accounts for as much as 16% of all trouble transactions. By making sure that drivers have the correct information, this number can be greatly reduced.

Breakdown of Trouble Transactions over January and February

Breakdown of Trouble Transactions over January and February

Time Lost

Two unnecessary trouble tickets that have caused long wait times can be easily corrected.  The first is arriving too early for the scheduled pick-up appointment time.  Drivers should arrive at the terminal no earlier than one hour from their scheduled pick-up appointment time.  This will allow them to complete any return moves and stage for the pick-up.  Drivers arriving prior to one hour before their appointment   will have to wait causing undue stand-by time.  WBCT will process drivers in for PierPass pick-ups at 1700, and 1800 for Export PierPass returns.  Drivers arriving prior to that time will be forced to wait outside the gates until those times. Please dispatch your drivers accordingly, as over the last two months we have seen average wait times at 28 minutes for imports and 57 minutes for exports due to the above mentioned troubles.

The second most time-consuming trouble ticket is issued to drivers with booking issues or trucking company issues.  The booking issue could be anything from a full booking to the wrong size or type of container on a booking.  The trucking company issues are most commonly that the trucking company is not registered with the steamship line or the trucking company has been put on hold by the steamship line.  These issues can be avoided by regularly checking your booking, correctly dispatching drivers and making sure your company is currently registered and clear of any steamship line holds.  Please confirm both of these items prior to dispatching drivers to the terminal.

Equipment holds are the third most time-consuming trouble ticket issued to drivers.  Drivers arriving to pick up containers or chassis that are on hold will receive these unnecessary trouble tickets.  Information pertaining to container and chassis availability is available on our website www.voyagertrack.com.  The information provided is current and drivers should never be dispatched to pick up a container or chassis that is showing on hold without consent from the terminal.

Average Delays (in minutes) by Type of Trouble Transaction in January and February

Average Delays (in minutes) by Type of Trouble Transaction in January and February

Conclusion

By following our above recommendations, we believe that trouble tickets and wait times can be reduced by at least 30%.  We also recommend familiarizing yourselves with Voyager Track Website (www.voyagertrack.com), which offers several tools our customers can utilize including appointment setting, container availability and payment options.  We also encourage you to reach out to our customer service staff for assistance resolving or avoiding these issues if you can’t resolve the issue online.  The customer service group can be reached via email at wbctcs@wbct.us and wbcttow@wbct.us.

PierPass April News and Updates

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PierPass Monthly Transaction Data
As part of our monthly newsletters we provide a summary of the latest transaction data from marine terminal operators (MTOs) at the Port of Los Angeles and Port of Long Beach. Below please find data from the month of March 2013.

Truck activity information is derived from RFID data.

Average in-terminal turn time:

  • 37.4 minutes day shift
  • 37.9 minutes night shift

(Excluding lunch hour, breaks and trouble tickets)

In-terminal turn time is the average amount of time a truck is inside a terminal to complete a transaction. Turn time at individual terminals will vary depending on time of day and other factors. The average in-terminal turn time in January 2013 was 41.1 minutes for the day shift and 43.2 minutes for the night shift.

Frequent callers* average moves per day:

  • 6% trucks 5 or moves per day
  • 12% trucks 4 moves per day
  • 29% trucks 3 moves per day
  • 34% trucks 2 moves per day
  • 19% trucks 1 move per day

*The ports define frequent callers as trucks making one or more moves per weekday. Average moves per day by frequent callers tells us how many moves a truck can make if it is working every day. In February 2013, 32 percent of frequent callers made four or more moves per day.

Day vs. Night Gates:

  • Average number of day gate moves: 11,668
  • Average number of night gate moves: 11,949
  • Number of day shifts open: 27
  • Number of night shifts open: 17

The number of unique trucks calling on both ports in March was 10,390. Approximately 8,500 trucks regularly service the POLA/POLB.

Note:
Terminals were closed one night shift for a Stop Work meeting.

Please continue to check our website www.pierpass.org for our Trouble Ticket Reports and tips on how to reduce trouble ticket problems.